Returns & Refunds

14-day right of withdrawal. If you are a consumer in the EU, you can cancel your order within 14 days of receiving it without giving a reason. To do so, email us at our contact page with your order number.

Hygiene exception. AIRFORGE™ is a mouthpiece that goes in your mouth. For health and hygiene reasons, items that have been unsealed or used after delivery cannot be returned, unless they are faulty.

How to return. Unused items must be returned in their original, sealed packaging within 14 days of notifying us. Return shipping costs are paid by the customer unless the item is faulty or we sent the wrong item.

Refunds. Once we receive and inspect your return, we refund the full amount (including original standard shipping) to your original payment method within 14 days.

Faulty or damaged items. If your item arrives damaged or develops a fault, contact us with your order number and a photo. You are covered by the 2-year legal guarantee of conformity, and we'll offer a replacement or refund.